How to successfully develop and manage our business and continuously increase customer satisfaction, while saving time, effort and resources.
The management of aesthetic and dermatological clinics and centers is associated with various daily challenges. The busy schedule and the large flow of clients can confuse even the best professionals.
If you want customers to grow as your business environment becomes more dynamic, it may be time to stay ahead of the competition and take advantage of an integrated customer management and customer booking system.
What is CRM?
CRM is an abbreviation of Customer Relationship Management - an abbreviation most often used to denote the so-called. customer relationship management software. This is an innovative, electronically based business optimization strategy that aims to effectively manage customer relationships.
CRM is an IT platform for managing and improving the work with clients and / or contractors - an interactive database in which you can store rich and individually configured information and profiles for current and potential clients. In addition to customers, in the CRM system you can maintain a detailed database for your partners, suppliers, distributors and other types of profiles, depending on the specifics of the activity.
CRM is a powerful tool for managing and analyzing customer information. In today's dynamic business climate, having an integrated CRM system gives you an edge over the competition, helping you track results and adapt your business goals to attract, retain and increase customer satisfaction.
You can use CRM for easy and automated organization and synchronization of customer information between individual sites, branches or units.
The integrated software can be easily adapted to the specifics of your work - this is what makes it an excellent option for managing and optimizing the work of aesthetic and dermatological clinics and centers.
Benefits of CRM systems for management of aesthetic and dermatological clinics and centers.
Use the information your customers give you while working with them! In addition to data processing and analysis, a properly configured CRM system saves you valuable time every day.
With it you can easily automate various important aspects of your business:
- communication with clients
- customer service
- direct sales
- analysis of results
- marketing CRM systems help you improve and enhance the services at your sites
With the help of CRM software you can receive up-to-date information, analyze the results and challenges, as well as maintain proper reporting. Easily manage orders, record hours, record visits from package services, redirect tasks and the overall interaction between different sites, departments or business units within a company.
FASHIONPOINT: A holistic view of running your business.
FASHIONPOINT offers you to build and implement a complete system for monitoring and managing your activities.
Individualized CRM system with a comprehensive view of the client.
Flexible capabilities for collecting, storing, processing and analyzing information. Easy and intuitive workflow - automated collection of information from a variety of sources. Business systems, accounting programs, spreadsheets, email and telephone communication, web chats - complete and effective synchronization of the overall flow of tasks, information and feedback in one system.
What are the advantages of CRM systems for the management of aesthetic and dermatological clinics and centers.
The specific nature of the work in aesthetic and dermatological clinics and centers requires great flexibility in the management of customer information, precise scheduling of hours for consultations and procedures, employment planning and the engagement of your specialists, equipment, offices and specialized equipment.
With the help of CRM system from FASHIONPOINT you have at your disposal:
- easily accessible customer information
- mobile access to the database
- easy and efficient scheduling, cancellation and redirection of tasks, hours and procedures
- contact with the client through various channels
- automatic documentation of changes in the client file
- effective communication between employees
- efficient time management
- resource planning and management
- organization of commercial activity
- easy and intuitive way to manage the team
- real-time analysis of results
- integrated communication between employees and departments
- effective follow-up
- possibility for management decisions based on real data
- Issue of documents
- better level of service
With a single integrated information flow management system, you can easily have complete control over the combination of processes you need to achieve optimal results and lasting customer satisfaction.